Sens Furniture and select VIG Furniture items are custom made to order. If you are not sure if an item can be customized, please call us!
Custom orders require special attention and input as to color, type of wood, cloth or leather and other style aspects specific to the item.
Once you place your order, we will contact you and work closely with you during the process to make sure everything is made exactly as you want it. The average time from order to delivery can range from ten (10) to twenty (20) weeks depending on container shipping and holiday schedules. Fragile items are blanket wrapped and shipped via our "White Glove" service which is not included in any free shipping promotion we may be running at the same time. Additionally, all custom orders are final after 48 hours of ordering and must be paid in full. No returns will be accepted.
We strive to maintain the most competitive pricing available to provide you with the most affordable choice for shopping online. Information on our website may contain errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice (including after you have submitted and placed your order). Please note that such errors or inaccuracies may be related to product descriptions, pricing and availability. In the event of a pricing error, we will provide you with the following options: (1) to proceed with the transaction based on the corrected information; or (2) to cancel your order/transaction. We apologize for any inconvenience.
We take enormous pride in providing our customers with high quality products and outstanding service. It's our goal to provide you with a great selection and deliver it warehouse-direct to you in brand new condition with 100% satisfaction.
Upon inspection, if you are not happy with the product for any reason, you can send it back for a full refund less the actual round trip delivery charges and restocking fee.
All products have a one (1) year limited manufacturer warranty on fabrics, frames, leather, mechanisms, and springs. There is no warranty on wear and tear from use, inadvertent damage from misuse by people or pets, or fading.